Q1 Do you only sell complete party packages?

No. In addition to our pre-packed Premium, Standard and Basic themed party packs, we offer a wide variety of items sold separately which are listed in each theme and are located on the theme's product page. If you have a mixture of boys and girls attending your party you may wish to combine themes, i.e. Spiderman2 partyware with Fairy partyware, making sure all your party guests feel special.

We also offer "additional guest" pre-packed party packs, enabling you to customize your party to fit the exact number of guests attending.

Q2 How much will it cost to ship my order?
We use Australia Post to deliver our party packs. The actual delivery cost depends on the size and weight of the order. The delivery charge is automatically calculated at the completion of your order and you are able to check this before you finalize your order.  Based on delivery of a Standard themed party pack the following is a list of Australia Post’s standard delivery charges around Australia.

Melbourne Metro            $6.20

Country Victoria             $8.65

NSW and ACT               $11.75

QLD, WA and NT           $13.85

South Australia              $11.75

Tasmania                      $14.20

 

** Note: These delivery charges are subject to change and are to be used as a guide. The actual delivery charge is calculated during the checkout process using the Australia Post Delivery Rate Calculator.

Q3 When should I expect to receive my package?
We guarantee that your order will arrive within the time frames listed below from the time we confirm your payment. For example, if paying by credit card, the delivery time is from when you place the order. If paying by cheque, money order, direct deposit, the delivery time is from when the payment is received. The time to process and ship the order is included within each guaranteed time frame.

Within Victoria               Delivered within 4 business days
Within NSW and ACT     Delivered within 5 business days
Within QLD, WA, NT,

SA and Tasmania          Delivered within 6 business days

Q4 How can I contact your company to find out about my order?
You can call 1300 722 916 Monday-Sunday between 8.00 a.m.-8.00 p.m. (Melbourne time) or send us an e-mail any time at info@partyflair.com.au

Q5 How can I be sure my order has been received?
After you submit your order through our Web site you'll receive an e-mail to confirm your order.

Q6 How can I be sure my credit card information is secure when placing an order on your Web site?
Party Flair Shopping Procedures protect you while you shop at partyflair.com.au, so that you need not worry about credit card safety. We assure you that every transaction you make at our site will be secure.

Q7 Why is our site safe?
Our secure server software (SSL) is the industry standard and among the best software currently available for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Q8 I can't find the party theme or item I'm looking for. What should I do?
We offer over 20 popular kids’ party themes.  If you are still unable to locate the item, please e-mail us at info@partyflair.com.au  or call us on 1300 722 916.

Q9 Which payment options do you accept?
We accept Visa, MasterCard and Pay Pal.  If you'd like to pay by cheque or money order, please mail your order form and payment to Party Flair, PO Box 5473, Mordialloc, 3195, Australia.  We do not accept CODs.

Q10 Which package delivery carriers do you use?
We use Australia Post. Packages are delivered Monday through Friday only.

Q11 What’s your return policy?
If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

 

Q12 What’s your return policy if goods were damaged in transit?
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.

 

Q13 What’s your method of refund?
            Party Flair will refund to your credit card or we can post a cheque. Please allow 2 weeks for a refund.

 

Q14 How do I make a return?
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

 

RETURNS INFORMATION

Please provide us with the information outlined below. This information must accompany all returns.

 

Personal Details

Name: _______________________________________________

Company: ____________________________________________

Street Address: ________________________________________

Town/Suburb: _________________________________________

State: ________________________________________________

Postcode: ____________________________________________

Country: ______________________________________________

Email Address: ________________________________________

Contact Phone: (____) _____-________

Preferred Contact Time:__________________________________

Product Details ________________________________________

 

Send returns to:

 

Party Flair

PO Box 5473

Mordialloc, Vic, 3195

Australia

Although we make every effort to ensure that orders are processed properly, mistakes can happen. If your order does not arrive as you expected, please let us know immediately, and we will make every reasonable effort to correct any mistake and ship you the proper merchandise.

Q15 How can I remove my name from your mailing list?
To remove your name from our e-mail and/or catalog mailing lists just send an e-mail to info@partyflair.com.au, or fax to us at 03 9590 9561 or write to us at Party Flair, PO Box 5473, Mordialloc, Vic, 3195.

Q16 What is your Privacy Policy?

Party Flair is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information.  The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes Party Flair's Privacy Policy.

The information we collect.

 

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

           

·         Information you provide us when you purchase goods or services. This information will include your name, address and contact details.

·         Information derived from communications between us and you.

·        We also collect information about you when you download trials from our website www.partyflair.com.au

 

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

 

How we use your information.

 

We use the information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information:

 

·        To establish and maintain your relationship as a customer of Party Flair

·        To provide the products and services you have requested from Party Flair

·        To administer and manage those products and services

·        To answer your inquiry

·        For direct marketing by email, specials on products or services you have shown interest in

 

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Party Flair which you would not like to receive, please contact us and we will remove your name from our mailing list.

 

Access to your personal information

 

In most cases, you can gain access to the personal information that Party Flair holds about you, subject to some exceptions allowed by law.  If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Secure.

Party Flair will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date.  Personal information is stored in a secure server or secure files.  The Internet is not always a secure method of transmitting information. Accordingly, Party Flair cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information.

 

Changes to this Privacy Policy

 

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.partyflair.com.au.  We suggest that you visit our website regularly to keep up to date with any changes.