Customer Service

Customer Service

Payment Methods

We accept credit card payments, PayPal, direct payments and cash payments in-store.

Credit cards accepted are VISA, MasterCard, and American Express. With a few exceptions, we also accept direct deposit payments. A credit card surcharge may apply.

Items will not be charged to your credit card account until finalised with you directly.

Order Status

You can check order status in your account dashboard - simply click here. For other questions about an existing order or to make changes to an order, please contact our team Monday - Friday, 9:00 am - 5:00 pm (Melbourne) time on 03 9532 0466. Please have your order number available.

Site Security

Yes, online shopping here is both secure and private. Stringent security procedures have been implemented to ensure that your information is protected. If you are using a current version of Chrome, Firefox, Safari, or Internet Explorer, all information that you provide will be automatically encrypted for security. 

Contact Us Directly

Our office and retail shop trading hours can be found here on our contact page.